Generally Asked Questions
How can I get in touch with you if I have questions?
Please visit our Contact Us Page and fill out the form. Please note that all inquiries (outside of order processing) are responded to within 24-48 business hours.
How do I know your company is legitimate and creditable?
PG Anabolics is a prominent supplier of performance enhancing compounds, with a strong presence in Canada. We are rated on top performance enhancing source websites including, but not limited to: Eroids, Musculegurus, Meso RX, SST and Northern Muscle.
How can I trust the quality of the products?
Firstly, a very large range of our products are all Pharmaceutical Grade.
As for the remainder of our products, we carry only the highest quality brands and pharmaceutical grade products. Please refer to our “Quality Control” tab for independent lab tests conducted on our products.
Furthermore, we are approved suppliers for all the brands that we carry, including, but not limited to: SYN Pharmaceuticals, Global Pharmaceuticals, Pharma Tech labs and Genevatropin HGH.
Do you offer discounts or bulk pricing?
Can you plan or help me with my cycle or performance enhancing regiment?
We do not provide these services and we are not liable for how you choose to use the products listed on pganabolics.com
Why am I not receiving emails from you?
Our emails may be landing in your junk/spam folder. Please check those folders and if you discover our emails there, then kindly safe list our email address and henceforth emails should land in your inbox.
I am looking for a product that you do not have listed on your site, can you get it for me?
We make no guarantees, but you can send us your request at [email protected] and we will try our best to source the product for you.
I ordered “X” brand of Canadian Pharmaceutical product and received “Y” brand, why is this and is there a difference in quality?
First and foremost, please remember that this only applies to Canadian made products listed in the “pharmaceutical grade section.” If you order a product from Global Pharma, Pharma Tech Labs, SYN Pharma or any other brand not listed in the “pharmaceutical grade” section then you will receive exactly the brand you ordered.
Products in the Pharmaceutical section are products such as: Zopiclone, Modafinil, Accutane, etc. These are Canadian Pharmacy Grade products. These products are manufactured by Canadian approved companies such as Mar, Apotex, Auro, Ranbaxy and are available in very limited quantities. All manufacturers are held to the same degree of quality, and produce the same dose/quantity as one another at the same price. The distributors that we work with carry all those brands, and when an order is processed any of those brands may be sent. We do not have control over which brand is sent. However, we guarantee the following:
The product that you receive will be from a Canadian approved manufacturer, it will be the exact same dose and exact same quantity as advertised. For example, if you order Zopiclone 7.5mg 100 tablets, you will exactly receive that, but it could be from Apotex, Auro, Ranbaxy, etc – all which are Canadian approved manufacturers.
Do you offer other products from SYN PHARMA?
If you’re looking for SYN Pharma products that may not be listed on the site, please contact [email protected] and you will be provided with a product list of SYN Pharma products at the most competitive prices.
Shipping Related Questions
Where do you ship to and from where?
We are a Canadian company. We offer domestic shipping to all of Canada. Zero chance of seized packs from customs since we ship within Canada.
We also ship to the USA, with a 90% success rate. Packs entering the USA from Canada are rarely ever subject to inspections. On the extremely rate chance that your pack is seized by customs, we will reship your product at only 30% cost of the order + the shipping fee.
We ship to all other countries with a 90% success rate. Packs entering countries from Canada are rarely ever subject to inspections.
What shipping method do you use?
For Canadian clients:
We ship with Canada Post Express. Delivery takes 1-3 business days depending on your location. (We do offer Priority shipping for a higher rate – which is 1-2 business days).
For USA clients:
We ship with Canada Post Track Packet. Delivery takes 3-6 business days depending on your location.
For International clients:
We ship with Canada Post Track Packet. Delivery takes 6-10 business days depending on your location.
What is the cost of shipping?
All of our packs are shipped with a tracking number.
For Canadian clients:
The cost of shipping is $25 for Canada Post Express. ( Speed: 1-3 business days).
The cost of shipping is $50 for Canada Post Priority ( Speed: 1 day to most locations, but possibly 2 to rural areas).
Shipping is free for orders over $1500 for Canadian clients only.
For USA clients:
The cost of shipping is $30 for Canada Post Track Packet. ( Speed: 4-6 business days).
For International clients:
The cost of shipping is $45 for Canada Post Track Packet. (Speed 6-10 business days).
Note: Please note that the shipping timeframes quoted are provided as per Canada Post’s website. You must contact Canada Post’s customer service for all inquiries pertaining to shipping once a tracking number has been provided to you from our side. We have no authority or additional information that we can provide after we have shipped out a parcel and provided a tracking number for it.
Do you ship to PO boxes?
Yes we do.
Do you provide a tracking number?
Yes. Your order can be tracked on Canadapost.ca
You can expect to receive an email with a tracking number 24-72 hours on average (business days) after your payment has been received. Please do not email us requesting for a tracking number unless at least 3 business days have passed since your payment has been received.
The tracking number that you have provided does not show up on Canadapost.ca – What is the deal?
Please keep in mind that Canada Post’s website may take up to 1 business day to be updated. If your order does not appear on Canada Post’s website 24 hours after receiving your tracking number, then please email us with your order #.
Do I have to sign for my order upon delivery?
No. All orders are shipped without requiring the client to sign for it. However, the option for sign is available for clients that would like to sign for their order.
Do you recommend that I sign for my pack?
We do. The reason is that by opting to sign for your pack, Canada Post cannot leave your pack at your residence if you are not home or deliver it to anyone else but you. They must deliver the package in person and obtain your signature. By choosing to opt to sign for your pack, you are absolutely guaranteed to receive your package. It is extremely rare for Canada Post to lose a package, but by choosing to sign, you eliminate any chance of any sort of potential problems.
I provided you with an incorrect or incomplete shipping address. What can I do?
Please make sure to triple check your mailing address prior to submitting your order. Check your invoice after submitting your order and make sure it is complete and not missing any information. If something if incorrect, make sure to contact us immediately and let us know.
We will not be able to retrieve, refund or help you if your pack is sent to an incorrect address or incomplete address. If you live in a condo and you forget to include your unit #, then Canada Post will not deliver your package. We will not take responsibility for your error. We use a printer to print all addresses as exactly provided by the client to prevent any chances of human error on our side.
PG Anabolics uses a fictional return address. Therefore, in a scenario where a client provides us with an incorrect or incomplete shipping address, the pack will not be returned to us and will be deemed as lost. Again – please make sure to check your address before submitting your order!
If you do provide an incomplete/incorrect address, it will be your responsibility to deal with Canada Post and we will not be able to help you under any circumstance. This is a strict policy and we will not make any exceptions.
How fast do you ship orders?
Orders are shipped within 24-72 business hours after payment has been received. 24-48 hours is the standard. We try our best to ship products as fast as possible, but please understand that we carry 100+ products, many which are pharmaceutical grade products that are not obtainable through any other source in Canada. These products are obtainable only in limited quantities at a time, hence why orders containing these items can sometimes take up to 72 hours to ship.
Please note that the shipping method you choose at check out refers to the speed that the courier company delivers your package. It does not include the 24-72 business hours from our end to process your order and ship it out.
We will always send email with a tracking # upon shipment. Kindly do not email us requesting for a tracking #, unless it has been over 72 business hours since your payment has been received and you have not received a tracking #.
Can my order be seized by my country’s customs? If so, can I do?
We ship from Canada and offer domestic shipping for Canadian clients. As a result, orders do not need to pass customs. It is impossible for your order to be seized by customs if you are within Canada.
We have a 90% success rate to USA. Packs coming into USA from Canada are often never searched. On the rare chance that your pack is seized by customs, we will reship your product once at only 30% cost of the original order + the shipping fee.
For International clients:
Packs being shipped from Canada are almost never flagged and we have a very high rate of delivery to other countries. If your pack is seized by customs, we will reship your product once at 30% cost of the original order + the shipping fee.
US & International customers: Keep in mind that we are a Canadian source. If your pack is seized by your country’s customs, there is no refund. We’re only able to offer 1 re-ship at 30% cost of the original order + the shipping fee. It is up to you to conduct the necessary due diligence in respect to your country’s customs. All our packs are shipped in an extremely discreet manner.
**NOTE** – PGANBAOLICS carries over 150 products, approximately 10 of our products are NOT eligible for re-ship under our re-ship policy. Those items are:
AA PHARMA – BROMOCRIPTINE, PFIZER – CABERGOLINE, APOTEX – VIAGRA, AURO – CIALIS, PFIZER – T3, VALEANT – TESTOSTERONE, PFIZER – TESTOSTERONE, PFIZER – GENEOROPIN HGH, OMNITROPE HGH, GENEVATROPIN – HGH, BOEHRINGER INGELHEM – CLENBUTEROL PUMP.
Also all items that are only temporary added to our shop for a limited time in limited quantities will likely not be eligible under the re-ship policy. We reserve the right to exempt any product from our re-ship policy if necessary (This typically applies to products that are in the “ Pharmacy Grade Section” and are temporarily added or those available in limited quantities. All Global Pharma, Pharma Tech Labs & SYN Pharma products will always be eligible for our re-ship policy.)
Canadapost.ca Says that my ordered has been delivered, but I do not have it?
Based on statistics, it is extremely rare for Canada Post to ever lose a package. Such occurrences happen 1 out of every 1000 packs shipped. If your tracking #’s status is delivered according to Canada Post, then we consider it as delivered. We can guide you through the steps of opening an investigation ticket for Canada Post to try and locate the pack. However, we will not contact Canada Post on your behalf due to the nature of our business. Choosing to sign for your pack, essentially eliminates any chance of your pack ever being lost/misplaced by Canada Post.
In the odd chance that a pack is lost and Canada Post is not able to locate the pack, we will offer a re-ship at 50% of the cost of the items ordered + the shipping fee. ( Note: Items in listed in the “Pharmacy Grade Section” that are valued at $110 or more are exempt from this. These premium/limited quantitiy products that we offer our clients and we simply do not have the margins nor the resources in place to re-ship these at 50% of their value).
Payment & Order Related Questions
What currency are your prices in?
All of our prices are in CAD (Canadian dollars) for Canadian clients.
All of our prices are in USD (American dollars) for US clients and international clients.
Is there a minimum order?
We do not have a minimum order.
What payment methods do you accept?
We accept the following payment methods:
->Interac Email Money Transfer and Bitcoin (Canadian clients)
->Bitcoin and Paypal(GIFT) (USA, Canadian and International clients)
Paypal may not always be available as a payment option at check out, due to the nature of our products. If you wish to use Paypal, please Contact US and will advise you on how you can use it as a payment method.
We do not offer any other methods of payment.
Where can I find payment instructions for my order?
Precise and easy payment instructions will be shown on the screen after you check out. An invoice will also be emailed to you upon placing an order. Please ensure to check your spam/junk folder if you do not receive an email from us shortly after your order is placed. (Occasionally Microsoft – hotmail/outlook/live – blocks our automated emails – in such cases an invoice will be sent manually, which could take a few hours).
Can I return items?
We do not accept any returns. We do not have a physical location where items can be sent. There is no refund/return policy in place due tot he nature of our products.
Can I come and physically pick up my order?
No. We only offer mail services.
I have an issue with an order, what can I do?
We provide ourselves in superb customer service. If you happen to have any issues, then kindly contact us and we will try our best to help you. We kindly ask that you do not write any negative reviews about our website before giving us a chance to address the problem.
For all other inquiries, please contact us at: [email protected]
Please note that we will get back to you within 24-48 business hours